Kirsten joins 100 Resilient Cities after nearly 8 years working for the City of New York. She brings a wealth of experience working with New York City on payment design, implementation, and collection,,operational process improvement, and policy development and program implementation. She most recently worked as a Senior Strategic Planning and Policy Manager at the Department of Buildings where she led initiatives to improve customer service through better use of technology. Prior to that, she served as the Director of Policy and Operations at the Department of Finance where she worked to consolidate the City’s payment infrastructure and services. In this capacity, Kirsten developed citywide payment policy and worked to redesign the City’s bank account structures and reconciliation procedures to better align with automated payment processing. As a Policy Analyst in the Office of Long-Term Planning and Sustainability she helped develop the City’s strategy for accelerating the phase out of home heating oil – reducing particulate emissions in New York City by 65% since 2011. Kirsten started her career as an Urban Fellow at the Taxi and Limousine Commission.
Kirsten received a Masters of Science with Merit in Housing and Regeneration from the London School of Economics and is a Phi Beta Kappa graduate from Barnard College in Urban Studies and History.